Paper title: A statistical perspective of ERP and CRM using in EU enterprises
Published in: Issue 1, (Vol. 14) / 2020Download
Publishing date: 2020-04-25
Pages: 37-42
Author(s): STATE Mihaela
Abstract. Development of the field of information and communication technology has made possible the emergence of new business models, rapid information transfer and cost savings. Firms that use technology improve their production, distribution, management or sales processes. The purpose of this paper is to analyze the level of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) adoption in EU enterprises. The data were collected from the website of the European Commission and analyzed using the descriptive and cluster analysis. The results show that there are differences between companies that have adopted software solutions such as CRM and ERP, depending on the size and location in one of the EU countries.
Keywords: Enterprise Resource Planning, Customer Relationship Management, Information And Communication Technology, Small And Medium Enterprises, Cluster Analysis

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