| Paper title: |
Collaborative Multicash Servicedesk - An Intelligent Collaborative Banking System |
| Published in: | Issue 1, (Vol. 5) / 2011 |
| Publishing date: | 2010-04-29 |
| Pages: | 27-32 |
| Author(s): | CIUREA Cristian, POCATILU Paul |
| Abstract. | This paper analyzes the role of intelligent agents in collaborative systems and their use in the banking information systems. The Collaborative Multicash Servicedesk application is presented, seen as an intelligent banking system and being optimized for mobile access. A real data analysis is performed in order to determine which are the most frequently requests of the bank customers and how these problems can be minimized. Some further research perspectives are indicated in order to analyze how intelligent are the collaborative banking systems. |
| Keywords: | Collaborative Systems, Intelligent Agents, Webbased Mobile Applications, CMS Application, Banking |
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